OFF THE BALL

Support

Football fitness training — match-day prompt sessions, interval runs, and a plan that adapts to you.

Get in touch

Questions, bugs, feedback or account help — email us and we'll get back to you, usually within 2–3 days.

Frequently asked questions

How do I start a session?

Pick Match Day for a game-speed prompt session (walk / jog / run / sprint calls, with the ball) or Speed Intervals for a varied-pace interval run. Tap Start (or Quick Start) and go — your route, distance, speeds and sprints are tracked automatically.

Do I need to allow location access?

Yes. Off The Ball uses your phone's GPS to record distance, speed, sprint count and your movement heatmap. You can still run a session without it, but those stats won't be captured. Choose “While Using the App” (or Always, so tracking continues during a session).

What is the Match Fitness %?

It's how ready you are for the physical demands of your level of football right now. It's calculated from your recent matches, interval runs and the in-app fitness test, each graded against your chosen level's benchmarks. Train harder and faster and it climbs.

How does the training plan work?

In the Plan tab, tell us the days you already train and add your fixtures on the Calendar. The app builds a plan around them — adding running, strength and power sessions on your free days, easing off the day after a hard one, and adapting as your fitness and session ratings change.

Can I change the difficulty?

Yes. On Match Day and Speed Intervals, tap the Difficulty button to override the auto-tailored level and pick anything from Grassroots up to Professional. Choose “Auto” to return to the level matched to your fitness.

Is my data backed up?

Your sessions sync to your account, so your history is available across devices when you're signed in.

How do I delete my account and data?

In the app, go to Profile → Delete account. This permanently removes your account and its data. You can also email us and we'll take care of it for you.

Is Off The Ball free?

Yes — the app is free to use.

An update isn't showing, or something looks off?

Fully close the app (swipe it away), reopen it, then close and reopen once more — updates download on one launch and apply on the next. If a problem sticks around, email us with your device model and iOS version and we'll help.

My GPS distance seems inaccurate?

GPS accuracy depends on signal and surroundings. For best results, start outdoors with a clear view of the sky and give it a few seconds to lock on before you begin.